According to some estimates, 40-50% of all professional activity in developed economies is now knowledge work. And yet, the dominant mental model to think about work is often still manufacturing of physical goods, with its highly predictable and standardized processes. But knowledge workflows and modern organizations are not like that at all, they are highly complex and constantly adapting systems. This series discusses the misconceptions and ramifications, usually drawing on software engineering and finance for examples of pathologies and remedies.

01. Don’t grade your own homework

02. The bottleneck

03. Zen and the art of the retrospective

04. When ‘first time right’ is wrong, and less is more